Shipping policy

At Juria, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–7 business days.

  • Processing time is separate from shipping time
  • Orders are prepared, packed, and dispatched from our facilities
  • During high-demand periods, processing times may be extended

Once your order has been shipped, you will receive a tracking number via email.

Shipping Times

After dispatch, delivery times vary depending on your location and selected shipping method:

  • Express Shipping: 7–15 business days
  • Standard Shipping: 10–20 business days

Please note:

  • Shipping times are estimates, not guarantees
  • Delays may occur due to logistics, customs, or local carrier issues

Shipping Rates

Shipping rates are calculated at checkout based on your location:

US & Nearly the Rest of the World

  • Standard Shipping: $4.99
  • Free shipping on orders over $100
  • Express Shipping: $14.99

Tracking

All orders include tracked shipping.
Tracking details will be provided once your order has been dispatched.

Split Shipments

Depending on product availability and order size, your order may be shipped in multiple packages.

If this occurs, you will receive separate tracking updates.

Customs, Duties & Taxes

We aim to minimize additional costs for our customers. In many cases, duties and taxes are handled on our side.

However:

  • Certain countries may apply strict customs regulations
  • Additional charges may be required depending on local policies
  • Gaeul cannot guarantee that all shipments will be free from customs fees

For most UK and EU orders, issues are uncommon.

Additional Information for Certain Countries

For orders shipped to countries such as:

  • Mexico
  • Brazil
  • Türkiye
  • Chile
  • South Africa

Customers may be required to provide a tax ID, national ID, or similar identification number for customs clearance.

  • Our support team will contact you if needed
  • Providing this information promptly will help avoid delays

This requirement applies only to specific countries and is not needed for most regions.

Delays & Lost Packages

If your order is delayed or has not arrived within the expected timeframe, please contact us at:

hello@juriakshop.com

Our team will investigate the issue and assist you accordingly.

Incorrect Address

Customers are responsible for providing accurate shipping information.

  • Orders with incorrect or incomplete addresses may not be delivered
  • Missing details (such as apartment or door numbers) can result in failed delivery
  • If a package is returned or needs to be reshipped, additional shipping fees will apply

Contact

For any shipping-related questions, please contact us at: hello@juriakshop.com