Refund policy

At Juria K-Shop, we aim to provide a clear and transparent shopping experience. By placing an order on our website, you confirm that you have reviewed and agreed to the terms outlined in this policy.

Order Cancellation Policy

Orders placed through Juria K-Shop are considered confirmed purchases.

Cancellations are not accepted simply because the customer has changed their mind, no longer wants the product, found another option, ordered by mistake, or no longer needs the item.

In limited circumstances, a cancellation request may be considered only if:

  • The request is submitted within 12 hours of purchase.

  • Order processing, sourcing, preparation, or fulfillment has not started.

  • Juria K-Shop approves the request at its sole discretion.

If an approved cancellation is possible, a 5% cancellation and payment-processing fee will be deducted from the total refund.

After 12 hours, or once processing has started, the order cannot be canceled.

Customized, specially sourced, limited-edition, event-exclusive, or made-to-order products cannot be canceled once processing begins.

The following are not accepted as valid cancellation reasons:

  • “I changed my mind.”

  • “I no longer want or need the item.”

  • “I ordered the wrong item.”

  • “I found it cheaper elsewhere.”

  • “The item will not arrive before my concert, event, birthday, holiday, or intended date.”

  • “The order is taking too long,” when it remains within the processing and delivery timeframes stated on our website.

  • Changes to personal plans, travel dates, event dates, or gift-giving dates.

Customers are responsible for checking product details, estimated processing times, estimated shipping times, and event dates before placing an order.

Return Window

Return requests must be submitted within 14 days of confirmed delivery.

All return requests must be sent to:

hello@juriakshop.com

Submitting a return request does not automatically mean that the return will be approved.

Returns sent without prior written authorization from Juria K-Shop will not be accepted, refunded, or returned to the customer at our expense.

Change-of-Mind Returns

Juria K-Shop does not generally accept returns because:

  • The customer changed their mind.

  • The customer does not like the product.

  • The product does not meet personal expectations or preferences.

  • The customer no longer needs the item.

  • The item arrived after a concert, event, birthday, holiday, trip, or other personally intended date.

  • The customer selected the wrong product, version, size, member, color, or quantity.

  • The customer found the same or a similar item elsewhere.

  • The product packaging or appearance differs slightly from promotional images without constituting a defect.

Any exceptional change-of-mind return is subject to prior written approval by Juria K-Shop and the fees and conditions stated below.

Approval is granted entirely at Juria K-Shop’s discretion.

Return Eligibility

To qualify for an approved return, the item must:

  • Be returned in the same condition in which it was received.

  • Include all original packaging, labels, tags, accessories, inclusions, photocards, gifts, manuals, seals, and contents.

  • Be accompanied by valid proof of purchase.

  • Have no signs of use, wear, washing, damage, alteration, contamination, or mishandling.

  • Be securely packaged to prevent damage during return transit.

  • Be returned using a tracked shipping service.

Juria K-Shop reserves the right to reject any return that does not meet these conditions.

Restocking and Open-Box Fees

Approved returns are subject to the following deductions:

Unopened Products — 15% Restocking Fee

A 15% restocking fee will be deducted from the item price when the product:

  • Remains unopened and unused.

  • Is returned in its complete original packaging.

  • Has all original seals intact.

  • Includes all original contents, accessories, tags, gifts, and inclusions.

  • Is returned in resalable condition.

Opened Products — 25% Open-Box Fee

Products that have been opened are normally not eligible for return.

If Juria K-Shop exceptionally agrees to accept an opened product, a 25% open-box fee will be deducted from the item price.

An opened product includes any item where:

  • The manufacturer’s seal, shrink wrap, sticker, tape, or protective packaging has been opened, removed, cut, damaged, or altered.

  • The box or product packaging has been opened.

  • The item has been removed from its original packaging.

  • Included accessories, photocards, gifts, manuals, components, or other contents have been handled or removed.

  • The condition can no longer be considered factory sealed.

Approval of an opened-product return is not guaranteed, even when the customer agrees to pay the 25% open-box fee.

Products showing signs of use, wear, damage, missing contents, washing, alteration, or mishandling may be rejected entirely or may be subject to additional deductions.

Restocking and open-box fees apply in addition to return shipping costs, customs charges, taxes, payment-processing fees, and any other applicable deductions.

Return Shipping Costs

All return shipping costs are entirely the customer’s responsibility.

Juria K-Shop does not provide prepaid return labels for change-of-mind, preference-based, customer-error, or exceptionally approved returns.

The customer is responsible for:

  • Return shipping charges.

  • Tracking and shipping insurance.

  • Customs declarations.

  • Import or export charges.

  • Taxes, duties, brokerage fees, and carrier fees.

  • Any costs caused by an incorrect or incomplete return declaration.

Original shipping charges, including express shipping fees, are non-refundable.

The customer must use a tracked return shipping service and retain the shipping receipt and tracking number until the return has been completed.

Juria K-Shop is not responsible for returned packages that are lost, delayed, refused, damaged, abandoned, or held by customs during return transit.

No refund will be issued until the returned item has been physically received and inspected.

Delivery Date and Event-Date Disclaimer

Estimated processing and shipping times are estimates and are not guaranteed delivery dates.

Customers must not place orders based on an assumption that an item will arrive before a particular:

  • Concert.

  • Festival.

  • Fan meeting.

  • Birthday.

  • Holiday.

  • Trip.

  • Graduation.

  • Special occasion.

  • Gift date.

  • Personal deadline.

Missing an event, concert, occasion, or intended use date does not make an order eligible for cancellation, return, refund, shipping refund, or compensation.

The customer assumes responsibility for ordering sufficiently early and selecting an appropriate shipping method.

Non-Returnable and Non-Refundable Cases

Returns, refunds, reshipments, or compensation will not be provided when:

  • The customer changes their mind.

  • The customer does not like the item.

  • The item is no longer wanted or needed.

  • The item does not arrive before a customer’s personal event or intended date.

  • The customer orders the wrong item, version, size, color, member, or quantity.

  • Delivery fails because the customer provided an incorrect, incomplete, or outdated address.

  • The customer is unavailable to receive the delivery.

  • The customer fails to collect the package.

  • Customs clearance fails because the customer did not provide the required information.

  • Customs duties, taxes, or carrier fees remain unpaid.

  • The customer refuses the package.

  • The package is returned to sender because of customer action or inaction.

  • The return is sent without prior written approval.

  • The returned item is incomplete, used, damaged, altered, washed, contaminated, or missing original contents.

  • The return request is submitted outside the applicable reporting period.

  • The customer fails to provide requested photographs, videos, documentation, or evidence.

If a refused, unclaimed, undeliverable, or customs-rejected package is eventually returned to Juria K-Shop, any possible refund will be considered only after the package is received and inspected.

The refund may be reduced by:

  • Original shipping costs.

  • Return-to-sender charges.

  • Customs charges.

  • Taxes and duties.

  • Carrier fees.

  • Handling costs.

  • The applicable restocking or open-box fee.

  • Any loss in the product’s value or condition.

Damaged, Defective, or Incorrect Items

Damaged, defective, incomplete, or incorrect items must be reported within 3 days of confirmed delivery.

Customers must provide:

  • The order number.

  • Clear photographs of the shipping package.

  • Clear photographs of the shipping label.

  • Clear photographs of the product and reported issue.

  • A continuous unboxing video when requested.

  • Any additional evidence reasonably requested by Juria K-Shop.

The product, packaging, labels, and all contents must be retained while the claim is being reviewed.

Claims submitted after 3 days may not be accepted.

Customers must not discard, use, wash, alter, repair, or return the item before receiving instructions from Juria K-Shop.

Depending on the circumstances and available stock, Juria K-Shop may offer an appropriate resolution after reviewing the evidence.

Non-Returnable Items

The following products cannot be returned or refunded unless confirmed by Juria K-Shop to have arrived materially damaged or incorrect:

  • Customized products.

  • Made-to-order products.

  • Specially sourced products.

  • Final-sale products.

  • Gift cards.

  • Limited-edition products.

  • Event-exclusive products.

  • Products with removed or broken seals.

  • Opened albums, merchandise, collectibles, light sticks, apparel packaging, or other sealed K-pop products.

  • Products missing photocards, inclusions, accessories, gifts, tags, packaging, or components.

  • Products showing signs of use, wear, washing, alteration, damage, contamination, or mishandling.

K-Pop Products Disclaimer

Due to the nature of K-pop merchandise:

  • Minor manufacturing marks, small scratches, print variations, packaging dents, discoloration, uneven finishes, or other minor cosmetic variations may occur.

  • Outer packaging is designed primarily to protect the product and minor damage to outer packaging does not automatically qualify as product damage.

  • Product colors may vary slightly because of lighting, photography, manufacturing batches, and screen settings.

  • Placement, design, size, or appearance may vary slightly between production batches.

  • Random versions, random members, photocards, inclusions, and benefits cannot be selected unless explicitly stated on the product page.

  • Missing or defective inclusions may be subject to the manufacturer’s or supplier’s replacement policy.

  • Replacements or refunds may not be available for limited-edition, discontinued, event-exclusive, or sold-out products.

  • Certain issues can only be identified after opening and may be outside Juria K-Shop’s direct control.

Personal dissatisfaction with a random inclusion, version, member, color variation, packaging condition, or minor manufacturing variation is not considered a valid reason for return or refund.

Exchanges

Juria K-Shop does not offer direct exchanges.

Customers wishing to purchase a different item, version, size, or product must place a new order.

An approved return does not reserve replacement stock or guarantee that another version will remain available.

Return Inspection and Refund Deductions

All returned products are inspected after arrival.

Juria K-Shop reserves the right to:

  • Reject the return.

  • Apply the 15% restocking fee.

  • Apply the 25% open-box fee.

  • Apply additional deductions for missing, damaged, used, altered, or incomplete items.

  • Deduct shipping, customs, carrier, payment-processing, and return-related costs.

  • Issue only a partial refund where the product’s condition or value has been reduced.

If the returned item is not eligible for a refund, the customer may be required to pay additional shipping costs if they want the item sent back.

Refund Timeline

Once an approved return has been received and inspected, the customer will be notified of the outcome.

Approved refunds are normally processed within 10 business days after inspection.

Any applicable fees and deductions will be removed from the refund amount.

After Juria K-Shop processes the refund, additional processing time may be required by the customer’s bank, card issuer, or payment provider.

Juria K-Shop cannot control or accelerate payment-provider processing times.

Final Agreement

By completing a purchase through Juria K-Shop, the customer confirms that:

  • They have reviewed and accepted this Return & Refund Policy.

  • They understand that orders cannot be canceled or returned solely because they changed their mind.

  • They understand that arrival before a concert, event, birthday, holiday, trip, or personal deadline is not guaranteed.

  • They accept responsibility for reviewing product details and estimated delivery timeframes before ordering.

  • They accept responsibility for all return shipping and return-related costs.

  • They understand that unopened approved returns are subject to a 15% restocking fee.

  • They understand that opened products are normally non-returnable and, when exceptionally accepted, are subject to a 25% open-box fee.

  • They understand that original shipping and express shipping charges are non-refundable.

  • They agree that requests which do not comply with this policy may be rejected.